ABOUT US
Welcome to Mercanti Virtual Assistant Services, where we combine years of professional expertise with a deep understanding of the challenges faced by both businesses and expats in Italy. Whether you’re a business seeking to streamline operations or an expat navigating the complexities of relocating to a new country, I’m here to provide personalized, bilingual support that meets your needs.
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Who We Are
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I’m Karen Mercanti, the founder of Mercanti Virtual Assistant Services. Born in Italy to British / Italian parents, I’ve lived, worked, and traveled extensively across Italy, the UK, and internationally.
This unique blend of cultural experiences allows me to offer a deep understanding of both Italian and international customs, along with the ability to navigate cross-cultural environments with ease.
With over 20 years of experience across industries ranging from maritime personnel management to running my own business, I understand the intricacies of managing operations, personnel, and customer service on an international scale.
After returning to Italy with my family to embrace a more balanced lifestyle, I encountered the notorious challenges of Italian bureaucracy.
Inspired by these experiences, I created Mercanti V.A. to help businesses and expats thrive without the stress of navigating complex systems and processes alone.
Our Values
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At Mercanti Virtual Assistant Services, we are committed to the following core values:
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Professionalism: We approach every task with the highest level of integrity and responsibility.
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Adaptability: We tailor our services to meet the unique needs of each client, whether business or individual.
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Bilingual Expertise: Fluent in both Italian and English, we bridge language barriers and ensure smooth communication.
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Efficiency: We are dedicated to streamlining processes and delivering quick, effective solutions.
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Customer Focus: Every client’s success and satisfaction is at the heart of everything we do.
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Transparency: We believe in clear, honest communication and straightforward solutions.
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Cultural Understanding: Our background in both Italian and International cultures allows us to provide seamless cross-cultural support.
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​Whether you're a business looking to optimize your operations or an expat settling into a new life, Mercanti Virtual Assistant Services is here to offer the tailored support you need.
Let’s work together to make your journey easier and more successful!
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